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Oracle RightNow CX Cloud Service

Fixed Scope Implementation offering (South Africa)

As a certified Oracle partner, specialising in Oracle RightNow CX Cloud Service, Psybergate has developed a "fixed scope offering" for a quick and successful implementation of this industry-leading solution. This will provide quick return on investment and ensure successful deployment in a specified timeline and budget.

A reputation for excellent customer service can differentiate your brand and drive revenue. Psybergate and Oracle help you earn that reputation by transforming your online self-service into a highly interactive, branded customer experience. Oracle RightNow CX Cloud Service pushes relevant knowledge to where your customers need it, harnessing the external Web 2.0 knowledge assets they require to make purchasing decisions.

Oracle RightNow Web Experience provides a rich online customer experience solution so consumers can research, purchase, or resolve issues from any device or channel. Set a standard for best-in-class service by allowing your customers to interact on their own terms while you increase conversions and lower service costs.

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Oracle RightNow Web Experience provides a rich online customer experience solution so consumers can research, purchase, or resolve issues from any device or channel. Set a standard for best-in-class service by allowing your customers to interact on their own terms while you increase conversions and lower service costs.

Oracle RightNow CX Cloud Service Solution Overview

Benefits

Deliver a seamless customer experience regardless of where or how customers interact with you.

Match consumer intent to highly relevant content and interactions to increase conversion rates.

Provide more information and self-service tools to customers who want it.

Enable customers to seamlessly transition from web self-service to assisted e-mail, chat, co-browse, and phone agents.

Make it easy for customers to find the answers they need—across the communication channels of their choice.

Implementation Approach and Methodology

Our fixed scope offering is based on Psybergate’s proven deployment method for fast track deployment of Oracle Service Cloud.

The method has five phases namely:

1. Initiate
2. Discover
3. Implement
4. Go-Live
5. Support

Your RightNow CX project manager will work with you to define the specific project scope and guide you through each step of the process so that you clearly understand the activities being performed, what comes next, and how we best partner together for success.